Terms of Service for Matthew Gardner Counselling

Please read carefully and click submit if you agree to the terms. 

For updates of holiday time, special workshops and discount offers please sign up for the newsletter at the bottom. Thankyou, Matthew.


1.        Late or no-show policy

Please give MGC at least 24 hours notice if you cannot make or want to change your appointment. Late cancellations will be charged at 50% of the regular fee. No-shows will be charged in full.

2.       Informed Consent

I am committed to Client-Directed Outcome-Informed practice, and will actively seek to adapt my approach to best fit your unique values, personality, beliefs, desires, and goals. I am equally committed to acquiring your informed consent on an ongoing basis. This means that I will do my best to provide you with an accurate explanation of the methods I am using and intend to use in the future, and will ensure that you understand what is involved and agree to continue. Please note that clients in therapy sometimes feel worse in the short-run. This is to be expected. If you have any questions or concerns about my procedures at any time, we should discuss them immediately. If it seems that no progress is being made, I will strive to change my approach. If the lack of progress persists, or if you are unhappy with my services, I will happily help you to find a counsellor who will be a good fit for your needs. If you feel that my treatment of you has been unethical, you have the right to make a complaint against me to the British Columbia Association of Clinical Counsellors.

3.       Confidentiality

In general, all communications between a client and counsellor are confidential, private, and protected by law, and I can only release information about our work to others with your written permission. In most legal proceedings, you have the right to prevent me from providing any information about your treatment. But there are a few exceptions. In some proceedings involving child custody and those in which your emotional condition is an important issue, a judge may subpoena my testimony if (s)he determines that the issues demand it. In addition, there are some situations in which I am legally obliged to take action, even if I have to reveal some information about a client’s treatment. For example, if I believe that a child, elderly person, or disabled person is being abused, I must file a report with the appropriate agency. If I believe that a client is likely to harm himself/herself or another, I am required to take protective actions that could involve alerting the police and/or hospitalization.


By clicking submit, I agree to the terms of service.